Standard Rack Guarantee — Fit confidence, always free. Our Standard Rack Guarantee comes automatically with every roof rack purchase. It ensures your rack fits your vehicle and performs as it should — giving you confidence from day one.
Gold Rack Guarantee — Book fitting, get total confidence. When you book your roof racks to be professionally fitted at Roof Racks Galore, you're automatically covered by our Gold Rack Guarantee — the most comprehensive protection for your gear and your journey.
Gold Rack Guarantee includes:
Professional Installation
Enjoy complete confidence with a professional fit by our experienced Fit Technicians. With over 30 stores across Australia and New Zealand, we ensure your setup is correct, secure and safe for the long haul — whether you're carrying bikes, boxes, awnings or kayaks.
Rack Check — Yearly Peace of Mind
We don't just fit it and forget it. With the Gold Rack Guarantee, you'll receive:
- A full safety check at time of install
- Annual Rack Health Checks in Year 2 and Year 3
So you can travel with peace of mind, year after year.
Key Cover — 3 Years of Nationwide Support
Lost your rack keys on the road? No problem. Your Gold Guarantee includes Key Cover for 3 years, with up to 2 replacement keys per year. With stores across Australia and New Zealand, help is never far away.
Free Basic Accessory Fitting
When your racks are fitted by us, we'll also fit your eligible accessories for free — giving you the reassurance that everything is compatible and fitted safely, no matter the brand. Eligible accessories include:
- Roof boxes
- Roof-mounted bike racks
- Cargo baskets
- Kayak carriers
- Fishing rod holders
- Ski carriers
- Platform accessories (eye bolts, load stops, shovel holders, jerry can holders)
* Please note: Rooftop tents, awnings, ladder slide systems and other technical accessories are excluded. All items must be on the same invoice and fitted at the same time as the roof racks.
90-Day Exchanges and Hassle-Free Returns
Not quite right? Changed your mind? With the Gold Rack Guarantee, you're covered for up to 90 days to exchange your racks if they're not the perfect fit for your needs. Returns are simple and supported at any of our locations across Australia and New Zealand.
Nationwide Support. Expert Advice. With over 30 stores across Australia and New Zealand, our team is here to help you get the right gear, the right fit and the right support — every step of the way.
Note: Fitting charges apply and will be confirmed in-store before installation.
Shipping & Delivery Information. At Roof Racks Galore, we are proud to be Australia's only nationwide roof rack specialists, with over 30 stores across all major Australian cities. Thanks to our extensive network of Distribution Centres located in key states — Queensland, Western Australia, Victoria, New South Wales, South Australia, and the Australian Capital Territory — we offer the fastest and most reliable delivery service in the industry.
Why Choose Roof Racks Galore?
- Unmatched Nationwide Coverage: Our investment in local Distribution Centres means we can rapidly move stock across Australia, ensuring the best availability of products.
- Fast & Reliable Delivery: We deliver efficiently both through our store network for Click & Collect / Click & Fit and to couriers for home deliveries. Many metro-area orders arrive next business day.
- Comprehensive Inventory: From small fitting kits essential for specific vehicle and roof types to large bulky items like roof boxes and platforms, we have the stock on hand, ready to be delivered to you.
- Dedicated Delivery Fleet: We have invested in our own fleet of vehicles that move stock from our Distribution Centres to all our stores every day.
- Exceptional Customer Service: Our dedicated national customer service team will help and update you every step of the way to ensure that you are happy. If we run into any supply issues, they will work with you to find a solution or alternative option.
Shipping Cost Rules
Use our shipping estimator on the product page or during checkout to determine applicable freight costs. For the fastest and most efficient deliveries, we recommend shipping to a business address.
Estimated Delivery Times
| Metro QLD, NSW, VIC, SA, WA | Next Business Day – 3 Business Days |
|---|
| Regional QLD, NSW, VIC, WA and All of TAS | 3 – 5 Business Days |
|---|
| Northern Territory | 5 – 7 Business Days |
|---|
| Large / Bulky Goods | 5 – 7 Business Days |
|---|
Delivery time estimates are provided by our couriers and delays may occur due to a number of other factors. There are no deliveries made on Saturdays, Sundays or public holidays by our couriers. Typically, we will despatch orders the next working day. Orders placed on Friday will generally be despatched the following working day (Monday), or the next working day. Orders placed 1 day prior to or on the same day as a public holiday will be despatched the next working day.
No retailer or courier company can ever "guarantee" a next working day delivery. All courier companies occasionally have the same transport problems that can happen to everyone, including but not limited to: snow blocked roads, closed roads, traffic jams, mechanical breakdown, or an inability to find the delivery address or gain access to it. We work with some of the best couriers in the business, and overall they provide an outstanding service. We cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.
Contact Us
For any questions regarding your delivery, please contact us:
Email: help@roofracksgalore.com.au
Phone: 1300 071 264
Visit Us: Nearest Store Locator
